1.1 Multitronic is a group of Finnish companies. Which company sells to you depends on how you buy.

1.2 Multitronic Oy, Business ID 1008670-9, operates the webshop, handles online orders and deliveries, and provides customer service in all of these cases. Our contact details are available at multitronic.fi.

1.3 Our stores and the company operating each:

1.4 Where a store company is the seller, that company is named on your receipt or invoice.

1.5 Whichever company sold to you, you may bring a return, a complaint or a guarantee claim to any Multitronic store or to Multitronic Oy.

1.6 We sell products in our own name. Some products are held in our own stock and others are ordered from our suppliers against your order. We do not operate a marketplace, and no third party sells to you through multitronic.fi.

2.1 Showing a product is an invitation to buy, not a binding offer. A binding contract is made when we send you the order confirmation, which we send without delay to the email address given in your order.

2.2 If a product is permanently unavailable, or if you fail to respond to our proposed alternatives within 14 days, we reserve the right to cancel the order on your behalf and issue a full refund.

2.3 We may cancel an order where a product has been sold at an incorrect price because of a manifest pricing error, a system failure or a similar error, and the error was such that you would reasonably have realised the price was wrong. We will notify you without delay and refund the purchase in full.

2.4 Products ordered from our suppliers. Where a product is not held in our stock at the time of your order and is to be supplied to us by our supplier, and our supplier’s price for that product rises materially before dispatch for reasons outside our control, we will notify you of the revised price before we dispatch the order. You may then accept the revised price or cancel the order and receive a full refund of anything you have paid. We will not dispatch the product at the higher price, and you are not charged the increase, unless you accept it.

2.5 We may limit the number of units of a promotional product per customer and decline orders clearly placed for resale.

2.6 You must be 18 or over to order. Where a product may only be sold above a particular age, this is shown on the product page and we may ask you to prove your age.

2.7 We may refuse or cancel an order where we reasonably suspect fraud, misuse of payment or identity details, or abuse of these terms. We report suspected criminal activity to the police and may pass order and payment information to the authorities and to our payment provider, as described in our privacy policy.

2.8 Product descriptions, specifications and images come partly from manufacturers and third-party product data services. If you find information that is incomplete or incorrect, notify us and we will correct it. Where a product does not match the information given, your rights under section 7 apply.

3.1 Prices include VAT but not delivery costs, unless otherwise stated. Delivery costs are shown in the shopping cart, and the total price including delivery is shown before you confirm your order.

3.2 Where we advertise a price reduction, we also state the lowest price at which the product was offered during the 30 days before the reduction.

3.3 We do not set prices for consumers individually using automated decision-making. Individually agreed pricing for business customers is covered by our business terms.

3.4 Any product reviews shown in our webshop are supplied by a third-party product information service. We do not operate our own review platform and do not ourselves verify that reviews come from people who have bought or used the product.

3.5 Åland is outside the EU VAT territory. Orders delivered to or from Åland are subject to separate VAT treatment and may carry additional charges, shown before you pay.

4.1 Available payment methods are shown at checkout and at multitronic.fi/payment. Payments in our webshop are handled by our payment service provider, which may change the methods it offers. In our stores you can pay in cash or by card. We do not accept cash on delivery.

4.2 Where a payment method involves credit, the credit is granted by the payment service provider, not by Multitronic. The provider’s terms, the creditor’s identity and the cost of the credit are shown before you choose that method, and a credit assessment is made. You have a separate statutory right to withdraw from a credit agreement.

5.1 We deliver within Finland, including Åland. The delivery methods, carriers, costs and estimated lead times available to you are shown in the shopping cart. We may change the carriers and delivery methods we use. Stock figures and delivery dates are estimates based on supplier information and are not guarantees.

5.2 Products in an order are delivered together. Where necessary an order may be sent in more than one consignment, in which case the products may not arrive at the same time. If not all products are immediately available, you can ask us to split the order and move the missing products to a new order; delivery of that new order is subject to an additional fee. We may also split an order ourselves, in which case delivery of the new order is free of charge.

5.3 If we are late, you may require delivery within a reasonable additional period, and if we still fail to deliver you may cancel and receive a full refund.

5.4 Risk passes to you when you take possession of the product, whether it is handed to you or you collect it. Until then the risk is ours.

5.5 Check the consignment on receipt. If it is visibly damaged, do not accept it, or accept it only if the carrier records the damage, and notify us without undue delay. Retain the packaging. Damage discovered after receipt should be reported to us without undue delay after discovery.

5.6 Orders ready for collection are reserved for you for seven (7) days unless otherwise stated. If you have not collected the order by then it is returned to us and we refund the price of the products. We may deduct from the refund the delivery costs we have incurred in sending the order and in having it returned to us.

5.7 Circumstances beyond our control. We are not liable for delay, or loss caused by delay, resulting from an obstacle beyond our control that we could not reasonably have taken into account when the contract was made and whose consequences we could not reasonably have avoided or overcome. These include, among others, war, civil unrest, natural disaster, fire, epidemic, industrial action, interruption of transport, energy or data communications, decisions of the authorities, import or export restrictions, and a corresponding obstacle affecting our supplier or carrier. We will notify you without delay.

6.1 You may cancel your purchase and return the product within 14 days of receiving it, without giving a reason. Where your order is delivered in parts, the period runs from the day you receive the last item.

6.2 Campaign promotions. Return rights may be extended during campaign promotions. The applicable return period and its conditions are stated in the terms of the campaign and apply to purchases made during the campaign period. Such an extension is granted voluntarily and does not affect your statutory rights under 6.1.

6.3 Notify us within the 14 days, using the returns form at multitronic.fi/rma, by email, by telephone, in any of our stores, or using the model cancellation form provided with your order confirmation. Any clear statement that you wish to cancel is sufficient. Returning the product, or failing to collect it, is not by itself a cancellation. To enable us to identify your purchase, provide your receipt, order confirmation or other evidence of where and when the product was bought.

6.4 Send the product back within 14 days of telling us. We pay the return shipping and will provide a return label or arrange collection. Attach the return number we give you and pack the product carefully. A product damaged in transit as a result of inadequate packing will be returned to you. Keep your dispatch receipt until we confirm the return is complete.

6.5 Until you have decided whether to keep the product, you must take care of it and of its accessories, instructions and packaging.

6.6 Diminished value. You may examine and test the product as you would in a shop, opening the packaging, reading the manuals and checking that it works, without losing your right to cancel. If you handle the product beyond what is necessary to establish its nature, characteristics and functioning, you are liable under the law for the resulting diminished value, and we may deduct that amount from your refund, up to the full purchase price of the product.

6.7 Handling beyond what is necessary includes, among others, installing third-party software, creating user accounts, permanently altering the configuration, and using the product at an intensity or for a purpose beyond normal private use, including commercial or continuous operation of a product intended for household use.

6.8 The deduction may cover the cost of data erasure, factory reset, testing and repackaging, and the reduction in the price at which the product can be resold. We assess the deduction individually for each product and tell you how we have calculated it.

6.9 Returning the product in its original packaging with everything supplied avoids any deduction, but the original packaging is not a condition of your right to cancel.

6.10 We refund everything you paid, including the standard delivery cost, within 14 days of receiving your cancellation, using the original payment method. We may hold the refund until we have received the product back or you have shown us that it has been sent.

6.11 There is no right to cancel in respect of:

• products made or configured to your order, including Multitronic PC computers assembled to a configuration you chose and Apple, Dell and HP computers ordered in a configuration that is not part of our standard range;
• sealed software and sealed audio or video recordings, if you have broken the seal;
• digital content supplied other than on a physical medium, once supply has begun with your prior express consent and acknowledgement (see section 9);
• hygiene and personal care products whose packaging you have opened, since they cannot then be resold. These are, among others, epilators, razors and hair trimmers, hair clippers and styling devices, electric toothbrushes and oral hygiene devices, thermometers, blood pressure and blood glucose meters, breathalysers, in-ear headphones and hands-free devices, and nappies and similar child care products;
• food, drinks and food supplements whose packaging you have opened;
• pet food, cat litter and similar disposable pet hygiene products whose packaging you have opened;
• products that become inseparably mixed with other items after delivery;
• products that spoil or age rapidly;
• services fully performed with your prior express consent and acknowledgement;
• urgent repair or maintenance you specifically asked us to carry out.

6.12 If you buy in one of our stores rather than at a distance, you have no statutory right of cancellation. We nevertheless accept the return of unused products in resaleable condition within 14 days.

7.1 We are responsible for making sure the product matches what was agreed and what you can reasonably expect in quality, durability, accessories, instructions and, where relevant, updates.

7.2 Finnish law sets no fixed time limit on our liability for defects, and in particular no two-year limit. Our liability lasts for the product’s reasonably expected lifespan, assessed product by product on its price, quality, marketing and use.

7.3 If a defect appears within one year of delivery, it is presumed to have been present at delivery and it is for us to show otherwise. After the first year, you may be asked to show that the defect was inherent rather than caused by use.

7.4 Notify us within a reasonable time of discovering the defect. Notification within two months of discovery is always in time.

7.5 Where a defect is established, you may request repair or replacement, free of charge and within a reasonable time. We reserve the right to provide the alternative remedy where the one you have chosen is impossible or would impose disproportionate cost on us compared with the alternative. If neither repair nor replacement is available, or cannot be completed within a reasonable time, you may request a proportionate price reduction. Cancellation of the purchase is limited to cases where the defect is not minor.

7.6 Where a product depends on software, we are responsible for informing you of and supplying the updates needed to keep it working as intended.

7.7 We are not responsible for damage caused after delivery, such as physical impact, liquid damage, use contrary to the instructions, unauthorised modification, or a firmware update you carried out yourself. Nor are we responsible for faults arising from use for which the product is not specified, including commercial, industrial or continuous use of a product intended for private use, or operation outside the conditions stated by the manufacturer.

7.8 We are not responsible for your data, software or settings. Back up your data before sending any device to us.

8.1 How a guarantee differs from your statutory rights. Section 7 sets out our liability under the law for a product that was not as it should have been when you received it. That liability arises automatically, applies to every product, and is not tied to a fixed period. A guarantee is different: it is a voluntary additional undertaking, given by us or by the manufacturer, for a stated period and on stated terms. A guarantee may cover matters that statutory liability does not, and it may end while statutory liability continues. Where both apply, you may rely on whichever is more favourable to you.

8.2 A product may carry a guarantee, given either by us or by the manufacturer. The period and terms are shown on the product page, on your receipt or in the documentation supplied, and we will provide them on request. Where we give the guarantee we handle the claim; where the manufacturer gives it we assist you in making the claim.

8.3 A guarantee is an extra benefit given voluntarily and does not limit your rights under the law. When a guarantee period ends, your statutory rights under section 7 continue for the product’s expected lifespan.

8.4 A guarantee period runs from delivery. Repair or replacement under a guarantee does not start a new period.

8.5 Batteries supplied with a product carry a guarantee of at least six months, or longer where a longer period is stated. This is a guarantee period only, not a limit on our liability under section 7.

8.6 Computers assembled by Multitronic carry a two (2) year service guarantee. Guarantees on individual components continue after the computer’s own guarantee has expired.

8.7 Outlet products. Outlet products, sold in our Löytönurkka bargain corner, in clearance or marked as outlet, are working products we can no longer sell as ordinary stock: customer returns, display units, opened or damaged packaging, or discontinued lines. Each item’s condition, and anything missing, is described on its product page and you accept that description when you buy. They carry a guarantee of at least six months, or the remainder of any longer manufacturer guarantee.

8.8 Refurbished and used products. Refurbished products have been tested and restored to working order; used products have had a previous owner. Condition, including cosmetic wear, is described on the product page. The guarantee varies by product, is stated on the product page, and is always at least six months. Section 7 also applies, assessed on what can reasonably be expected of a product of that age and condition.

8.9 Make a claim through the returns form at multitronic.fi/rma, by email, or at any of our stores, describing what happened and in what circumstances.

9.1 Licence keys and other digital content delivered electronically are sent to the email address on your order. Boxed software is delivered as a physical product.

9.2 Before supply begins we ask for your express consent to supply starting immediately and your acknowledgement that you thereby lose your right to cancel. If you do not give both, supply begins after the cancellation period has ended.

9.3 Use of software is governed by the licence terms of the software provider, supplied with the product. We are not the licensor.

9.4 Where digital content or a digital service is defective, your rights correspond to those in section 7.

10.1 Repairs, installations, data transfer and other paid services are not provided through this webshop. They are provided by the Multitronic store you deal with, under a separate agreement made with that store, and these terms do not apply to that work.

10.2 Service prices shown on our website or in a store are indicative. The final price is confirmed by the store before the work begins.

10.3 This section does not affect your rights under sections 7 and 8 in respect of a product bought from us.

11.1 If a product we have sold you is found to be unsafe, we will contact you using the details from your order and publish a notice. You will be offered a choice of at least two of the following: repair, replacement, or a refund of at least the price paid. We use your order details for this purpose as required by law.

11.2 Product safety contact: info@multitronic.fi.

12.1 We process your personal data as described in our privacy policy, which forms part of these terms. Where a store company is the seller, that company and Multitronic Oy both handle your order and process your personal data for that purpose.

13.1 Complaints should first be addressed to our customer service. If we cannot agree, you can get free advice from Consumer Advisory Services (www.kkv.fi/en/consumer-advice, tel. 09 5110 1200), and refer the dispute to the Consumer Disputes Board, which will consider it free of charge.

Kuluttajariitalautakunta / Consumer Disputes Board
PO Box 306, FI-00531 Helsinki · Visiting address: Unioninkatu 16
www.kuluttajariita.fi

13.2 Finnish law applies. If you live in another EEA country, this choice does not deprive you of the protection of the mandatory provisions of the law that would apply without it.

14.1 These terms may be updated. The version in force when you place your order applies to that order.

14.2 These terms may be provided in multiple languages for convenience. However, the Finnish version shall be the legally binding master text. In the event of any discrepancies or translation errors, the Finnish text shall prevail.