Responsible for your data is Multitronic Oy (Myllärinkatu 10, 65100 Vaasa / 1008670-9) – Hereafter referred to as Multitronic. Our privacy and cookie policy will be explained below and contain information on what data we collect, why we collect it, which data we collect and to whom we will share the data. We will also explain the rights and choices customers have when it comes to personal data collected by Multitronic. On Multitronic website, there are links to third party websites which are out of our control. Please ensure you read their privacy policy since our organisation does not control these.

Here it's described what data we collect when using our services. When you register as a customer or place an order we collect:

• Personal details such as: name, address, email, phone number and in some cases social security number or/and VAT number
• Account login details
• IP address when the order is placed
• Passport number for orders leaving the European Union

We make use of personal data:

• To process, deliver your order and to inform you about the state of the order
• To ensure we can contact you if something unexpected occurs with your order
• To handle after sales such as warranties, refunds and other after-sales related issues
• To make aftersales and upgrades on your request easier
• To give you access to order history in your customer account
• To manage competitions, offers and promotions that you chose to be a part of
• As documentation towards government for instance tax authorities or legal issues
• To ensure we can contact you if authorities recall a product for safety reasons
• To validate credit line
• To avoid and prevent fraud and other illegal activities

Beside above we use personal data to understand customer behaviour in order to improve our services on for instance online marketing or products that might have your interest.

Sharing inside Multitronic organisation
Personal information is available to employees inside the Multitronic organisation, hereunder staff in Multitronic Oy and it's subsidiaries (Multitronic stores). All these companies share order system, back office interface and employees. Employees often work for several of these organisations sitting at the same desk and using the same credentials in Multitronic administration system.

Sharing with vendors and partners
Multitronic can share your personal information with vendors and partners. In most of these cases, it is done to deliver a service/product, for instance when purchasing software, warranty extension or product/warranty registration. We might also share your information on claims and warranty issues.

Sharing with service providers
To make our service work we share information with service providers. For example, logistic companies, payment portals, instalment and credit facilitating companies. We share only information that is necessary for service providers to fulfil their service.

Website Analytics
To improve and optimise the user experience on our website, we use so-called tracking technologies. Multitronic uses them to see which pages and products customers have visited to improve the quality of the content and products we provide. For those purposes, Multitronic uses one main service: Google Analytics.

Google Analytics
Multitronic website uses Google (Universal) Analytics from Google Inc. Google Analytics can read certain text files (cookies) which located on the client's computer. Multitronic does not share or get any customer information, such as name or contact details through Google Analytics. Location of the client roughly determined by IP address you use. The data provided through Google Analytics is encrypted. For better marketing analysis Google Analytics will store cookie information for 38 months.

Crisp.chat
To provide our chat function on the website, we utilize the service provider Crisp IM SARL (France), who acts as our data processor. When you use the chat, we collect the data you voluntarily provide, which may include your name, email address, the content of your conversation, and technical information like your IP address, browser type, and visited pages. This data is processed by Crisp on our behalf to provide you with customer service, answer questions, manage support cases, and improve our service. The processing is based on our legitimate interest in offering effective customer support (GDPR Article 6.1 f), or on the necessity to fulfill a contract or take pre-contractual steps at your request (GDPR Article 6.1 b) if the conversation relates to an agreement.

We have a Data Processing Addendum (DPA) in place with Crisp to ensure secure and compliant handling of your data. Crisp stores this data on servers within the European Union (EU), specifically in the Netherlands, meaning no transfer of this specific chat data occurs outside the EU/EEA. Chat data is stored for as long as necessary to handle your case and for the stated purposes, or according to our settings with Crisp. Typically, chat logs are stored for 6 months for follow-up and quality control, unless a longer period is legally required or necessary for legal claims.

To prevent the transmission of cookie-generated information, the client can install a browser plug-in. But doing that, the customer will opt-out not only from Multitronic but also from any other website which uses Google Analytics. You can get the plug-in from this link.

Marketing and advertisement

• Google Ad Services - Data Policy
• Meta - Data Policy

Newsletter

• Epostservice - Data Policy
• SendGrid - Data Policy

Notice you can at any time unsubscribe from our email service either by clicking the link in the email or by contacting our customer service and asking for removal from mail list.

Sharing with other organisations
We might share your data with other organisations under exceptional circumstances, for instance if:

• Required by law or public authority
• Needed to ensure our legal rights and minimise our credit risk

All personal data is stored on our own servers and backup systems. We use encryption and firewall to minimise the risk of leaks of personal data. Servers and a backup system have limited physical access. All data transferred from customer devices are transferred via HTTPS so its encrypted between your device and our servers.

We might ask for your bank account number only in cases where we need to provide you with a refund. We never store any of your credit card or bank login information in Multitronic systems. Service providers are responsible for collecting this data. We do our uttermost to ensure that no personal data leaks out while transferred via the internet.

Personal data might be transferred and stored outside EEA (European Economic Area) by our service providers.

We store personal data until you ask for removal. We recommend ten years since some of the products we sell have the warranty for this period and in case that product needs to be recalled for safety reasons we wish to be able to contact you as fast as possible. We find this very important, so we can trace who has bought the product to prevent any damage or hazard.

We might also be limited for technical, legal, or regulatory reasons to delete your data. We remove your personal data on request by you.

You have the right to get what personal information we have on you. The easiest way to get this is to log in to your user account. Please correct or inform us if any personal data is incorrect. You have the right to have your personal data transferred to a third party of your choice. You can upon request ask us to limit the use of personal data if it has been used illegal, it’s no longer up to date if it’s incorrect or during the process of deletion of data

You can also contact our customer service to get a statement on what information we have on you and if you request a transfer. We might ask you for proof of identity and details about our relationship to ensure that you’re the right person. Someone else can on your behalf also ask for your personal data. We will besides rare cases respond to you with your personal information within 20 working days after receiving and approving your request. We will evaluate each application separately to ensure it does not violate any other compliances we might have towards on for instance authorities.

We use cookies to operate effectively, to manage online purchases and to improve our service and monitor customer behaviour. A cookie is a small file that stored in your browser. The cookies we use are either persistent or session based. A persistent cookie is stored in your web browser until you delete it. A session-based cookie stored until your session ends at Multitronic web page.

Crisp.chat
Our website uses a chat function provided by Crisp. For this function to work correctly, Crisp may place cookies on your device. These cookies may be necessary to maintain your chat session, remember your preferences, or collect anonymous statistics about the use of the chat. Examples of cookies from Crisp may include: * crisp-client/* (functional cookies for the chat to work)

_{* Any other cookies used by Crisp.}

Multitronic has the right to change data protection policy. Changes will be posted on our Data Protection Policy page (this you are on now) minimum three days before it takes effect. Multitronic will always comply with the EU Regulation 2016/679 - General Data Protection Regulation (GDPR). Full agreement can be found here.

If you have any questions regarding our Data Protection Policy please contact us by email.